HOLIDAY SHIPPING DEADLINES TO RECEIVE BY DECEMBER 24TH AVAILABLES HERE!

Educators

Three reasons why you should buy from us:

  • 10% off selected Arduino products all year round!
  • Pre- and post-sales support
  • Online tech support for your school and educational institution

We also offer bundles for education, and selected content for your school needs, that's why we have created a quick how-to guide to assist with your first “Education” purchase. Do you still need assistance? Get in touch, we’re here to help: store-edu@arduino.cc


How to Place an Order:

Payment Questions:

Other Enquiries:


  • How do I create an account?
  • Visit store.arduino.cc/usa, and click the “sign in” link in the upper right-hand corner of the page. Then the “Sign Up” button under the “CREATE A NEW ACCOUNT” column. From there, you will be taken to a “Sign up” page where you will enter your username, password and email address. You can also subscribe our newsletter for cool discounts, promotions and the latest news. Click “Create Account”, and you’re all set! You can now purchase on the Arduino Store clicking on the buttons on the right. 
  • What if I don’t want to create an account?
  • Sorry, we do not currently offer a Guest Checkout option, but if you need to learn how to login watch the video below.
  • How do I place an order?
  • If you already have an account, make sure you are logged in. Visit store.arduino.cc/usa, then start shopping. Click “Buy Now” to add the products to your shopping cart.
    Once you have all the items you want to purchase in your cart, click the “Checkout” button, you will now be able to purchase as a “School”.
    The Checkout is a 3 step process, at this time select “School” if you are purchasing on behalf of your educational institution
    • 1. Add your billing/shipping address

    • 2. Select your shipping method

    • 3. Select your payment method

      • PAYPAL
      • CREDIT CARD
        (*) Please note: the billing address you select must match what is on file with your bank if you are using a credit card.
      • BANK TRANSFER
        Once the transfer has been received, the products will be shipped.

    Moreover, we have included the possibility of saving and printing your quote. Therefore, if you are a school that needs to have a quote before placing an order, you can simply add the products in your cart and proceeding to the checkout. In the third checkout phase, you will find a small icon on the top-right corner of your cart. This possibility is available to every customer.

    Congratulations! You have now completed your first order!
    The Arduino Store Team will review your request and provide you with a status update within two business days, so you'll know when to expect its arrival!
    For inquiries, and post-sales assistance, do not hesitate to drop us an email at store-edu@arduino.cc ! 
  • Please make sure that a contact name and email or phone number is listed on the Purchase Order.
  • How do I access the Educational discount?
  • You can access your 10% off selected Arduino products by selecting the “School” button at checkout. You will also have to enter your institution information.
  • Why can't I display the Educational discount?
  • Whenever you create a new profile, your account will be set as “Personal” by default. If this is your first time purchasing with us, you will have to set up your School Account. Go to checkout (the bag icon on the top-right corner of your page) and enter your institution information, making sure you select the “School” button during the first step. If you still cannot see the discount there may be a problem with your cache. Refresh your page, if this still doesn’t work try to sign out and sign in again.
    To sign out click on your profile pic on the top-right corner of your page, and then click “Sign out”.
  • How do I change item quantities in my cart?
  • Click “Forgot an item? Edit your Cart!” just below the buy button at checkout to get back to the online store.
  • How do I modify or cancel an existing order?
  • If it hasn’t shipped yet, drop us an email to store-edu@arduino.cc .
  • What are my shipping options?
  • See our Shipping Policy.
  • How much will it cost to ship my order?
  • Shipping costs will vary depending on the items you’re ordering, your shipping address and the chosen shipping method. Once you have added all the items you want to your shopping cart, you can click on the Estimate Shipping button underneath your shopping list and select the Country, City and Postcode you’re shipping to. This step will give you an estimate of the actual shipping charges for available shipping options.
  • How do I place an order with different shipping and billing addresses?
  • At checkout once filled in the billing address, select “Ship to different address” and enter your information.
  • What is your Minimum Order Quantity?
  • We do not have a Minimum Order Quantity.
  • How do I get a quote for items and/or shipping costs?
  • Our pricing and availability information is online on store.arduino.cc. We do not provide quotes for under 200 pieces of an item. If you want less than 200 of an item, just place an order through our website. Costs for items, shipping costs, and applicable tax (if any) can be calculated at checkout.
  • What payment methods do you accept?
  • We accept Credit Cards (Visa, MasterCard, American Express and Discover), PayPal, or Wire Transfer. 
  • Where do I send my wire transfer to?
  • Drop us an email at store-edu@arduino.cc for information on the Wire Transfer, attaching your purchase invoice and Order Number.
  • How can I get my order shipped out today?
  • We cannot guarantee that your order will ship that same day. We’ll do our best to process it quickly.
  • How can I get an invoice for my order?
  • Whenever you complete an order through our online store, and select PayPal or Credit Card as payment method you will receive a standard invoice showing: the value of your order, shipping charges, and your sales taxes (if applicable). If you need a commercial invoice, or a receipt for your credit card transaction drop us an email at store@arduino.cc mentioning your order number.
  • I have a problem with my order, who do I get in touch with?
  • If you have a problem with your order drop us an email at store-edu@arduino.cc mentioning your order number. If your board stopped working, we got you covered! Get in touch with our Support team support@arduino.cc in order to determine the ongoing issue. You will have to provide:
    • Invoice of the purchase
    • Board model
    • Pictures of the board (front and back)
    • Version of the Operating System used
    • Version of the IDE software they have installed
    • Description of the issue experienced
    If the Support Team approves the return of the faulty unit, we will replace the defective item:
    • Arduino will assign to your case a RMA number and ask you to provide a receipt of your Arduino purchase, to check if the unit is still under warranty.
    • All defective products must be shipped back to our warehouse.
    We require all returns to be sent via a trackable shipping method.